Seamless REST API Access for Indirect Partners/Customers 

Partners and resellers - your customers/partners (our indirect customers and partners) can now directly generate REST API tokens from the UI - no support ticket required. Your customers now get hassle-free REST API access for seamless extensibility. Rest assured, we've blocked all billing-related endpoints by default for added privacy. You requested – we delivered!  

Easier Troubleshooting with Detailed Restore Logs for SharePoint/OneDrive

Resolve SharePoint and OneDrive restore issues faster and with greater clarity. Our enhanced, detailed Restore Log now includes specific explanations as to why individual SharePoint or OneDrive items weren’t restored.

For Partners and Distributors

Better Trial Management: Auto-Subscription Account status in the Partner Portal

Simplify account management and reduce noise during the trial-to-subscription transition with improvements to trial management for Partner. To avoid confusion and keep the partner dashboards clean and accurate, accounts with auto-subscriptions will:

•    No longer receive trial expiration emails
•    Not be flagged as “expiring trials” in the Partner Portal 

Customized Onboarding for New Partners 

Reduce onboarding time for your new partners with a customized welcome email. Choose to send it via the Partner Portal or REST API v2. This email includes helpful information for quick onboarding, such as:

•    Login and password setup instructions.
•    How-to for account setup and customer onboarding.
•    Helpful support and documentation links. 

Self-Service Backup Radar Setup with Report Type Selection 

Integrate and harness Backup Radar's capabilities with a few clicks directly via the Partner Portal (without waiting on support). Moreover, you can also self-select your preferred reporting style, task-level or item-level.

For MSPs without Partner Portal access, report configuration remains available via support.

Task-level reporting

Backup Radar monitors all clients of a partner and reports backup health at the task level.
How it works: If 3 out of 100 Exchange users in a task fail to back up, the entire task is reported as a Warning in Backup Radar. 

Mailbox/Site-level reporting

Backup Radar monitors all clients of a partner and reports backup health at the mailbox or site level.
How it works: If 3 out of 100 Exchange users in a task fail to back up, only those 3 users are reported as Failed in Backup Radar. The remaining 97 users are reported as Success.