The way to delete data items - emails and files - from a CloudAlly backup is to enable the GDPR (General Data Protection Regulation) "right to be forgotten" option.
To enable the ability to delete backed up items:
1. Request from CloudAlly support that they enable the GDPR delete button for you. They will ask you for the name of your account, and the service for which you would like to enable this.
| NOTE: The GDPR delete button is available for all services except Salesforce. |
2. From the Homepage, click Recovery.
3. Click the service that contains the item you would like to delete.
| NOTE: It is not possible to delete an entire folder, only one or more items. |
4. Click the arrow at the end of the row of the mailbox / site / drive that contains the item you would like to delete.
5. Click "Via Item Search" and enter the desired search criteria. For example, if you would like to delete all emails received from a specific person, type their email address. Or you can search by keyword.
| NOTE: It is not possible to perform a GDPR delete using "Via Snapshot." |
6. Select the item(s) you would like to delete, and click Delete.
| NOTE: Ensure that the item you wish to remove is already removed from the source. If it is not, CloudAlly will continue backing it up, even if you deleted it using the CloudAlly delete button. |
7. The system will ask you to confirm the delete request. Once you have confirmed, the item will be removed from our system within a few days.