PDF Version

Current version: Box UG CE 23.4.2 - September, 2024

Preface

About This Guide

Thank you for selecting CloudAlly for Box. Relax! All your Box data is now securely protected with easy recovery from data loss. CloudAlly comprehensively backs up your data on industry-leading AWS S3 storage. Our product’s ethos is to provide feature-rich backup and recovery with security, ease of use, and flexibility woven in.

CloudAlly is cloud-native, a full cloud-to-cloud solution. No installation is required, the setup is hassle-free, backup is easy, and there are flexible recovery and export options. Read on for instructions about how to activate and manage your backups, restore your data by keyword, from any point-in-time, and at any granular/hierarchical level, export your backups to your own storage, activate summary/exception reporting, and set up MFA and other helpful features.

Questions or comments? Please contact us at support@cloudally.com or search our Knowledge Base at https://support.cloudally.com/hc/en-us.

Audience

This guide is intended for individuals who administer CloudAlly for Box.

What’s in This Guide

This guide is organized to help you find the information you need to manage CloudAlly for Box. It is divided into functional parts intended to support you as you manage your environment: 

• Creating and Accessing Your Backup Account
• Backing Up Your Data
• Recovering Your Backed Up Data
• Compliance
• Filtering and Viewing Drill-Down Details
• Managing Your Account
• Managing Subscriptions and Payments

Creating and Accessing Your Backup Account

Prerequisites

To administer backups for the Box environment, the following is required:

• Box Business Plan

Sign Up/Sign In from the CloudAlly Home Page

• In your Internet browser, open cloudally.com and click Login.
• Click Customers. The Sign In page is displayed.

• If you don’t have an account yet, click Free Trial. The Sign Up page is displayed.

• Complete the form, and then click Sign up.

Note:    CloudAlly gives you the choice of numerous AWS data centers available in the dropdown menu “Location.” These include locations in Australia, Canada, EU (France, Germany, and Ireland), US, UK, South Africa, India, and Japan. The ability to choose from a wide range of data centers helps our customers comply with local data sovereignty laws that regulate the physical location and movement of data. In addition, we also offer a “Bring Your Own Storage” (BYOS) option on request. This allows you to backup sensitive data in your own AWS S3 buckets, S3 compatible storage service, Azure, or Google Cloud Platform. Please contact support@cloudally.com for more information.

• Your trial account is created, and an email containing your activation link is sent to your email address. Click on the activation link contained in the email you received to activate your account. If you sign up with Google, Azure, or Okta, the activation link will not be sent to you.
• Once your account is activated, you are redirected to the CloudAlly login page. Enter your email address/password and click Sign In to login and access your account.

Note:    You can also enable Two-Factor authentication to provide additional security. For more information, see "Two-Factor Authentication".

• After you log in, you will see the following screen, enabling you to begin creating your backup tasks:

Resetting Your Password

If you do not remember your password, you can easily reset it using the Password Reset function.

• On the sign-in page, click Forgot your password? to start the process of resetting your password.

• The Password Reset page will appear.

• In the Email field, enter the email address that you used to sign up.
• Click Reset, and the Password Reset window will appear.

The email will look as follows:

• In the email, click ResetCloudAllyPassword to confirm the password reset, and the Change Your Password window will appear.

• Enter your new password in the New Password field and again in the Confirm New Password field, and click Save.

After resetting the password, you will be directed back to the Sign In to your Account.

Backing Up Your Box Data

Box lacks the daily backup and archiving process necessary for you to restore data after it has been manually or automatically removed from the recycle bin. CloudAlly's automated daily backup of your Box data ensures that you can both quickly recover data from any point in time as well as export your archives for local storage.

With a few simple clicks, you can activate backups for all or selected users.

Supported Versions

CloudAlly supports backup and recovery of the following Box versions:

• Business
• Business Plus
• Enterprise
• Enterprise Plus

Note:    Box personal versions are not supported.

Creating a New Backup Task

To create a new backup task:

• Sign in to your account, or if you are already signed in, click the Homepage option in the Navigation Panel.
• On the Homepage, click + Add Backup Task.

• Click Box. The following screen appears.

• Fill in the name of the backup task. This name is used in the notifications and reports, and it can be changed later.
• Click Authenticate in Box. You will be directed to the Box login page, where you need to add your user name and password. Click Authorize.
• You will be redirected to the Backup Settings page, where you can adjust the settings of the backup.

On this page, you can adjust the backup settings and activate backups for the Box users. See the sections below for the detailed procedures.

• You can change the name of the backup task by clicking the pencil icon.
• The icon next to the Box logo displays whether the application was able to connect to the specified Box account. If the authentication token granted for the application becomes invalid (e.g., it expires due to inactivity because you put the backup task on pause for a long time), the Connected icon changes to Disconnected. To grant the application a new token, click on the icon to open the authentication dialog, and repeat the authentication process.
• By default, the “Index all data for Search” option is selected, which enables CloudAlly to provide you with its granular search and restore functionality. In the process, your data is temporarily decrypted for a brief period of time, and then re-encrypted once the index is built. If this goes against your company policy and you would like to disable automatic indexing, please contact support@cloudally.com.
• The Automatically activate new users option instructs the system to detect new users, and activate them automatically.
• Backups are automatically archived when an entire site is deleted. The Retain auto-archived backups option allows you to retain them for a specified number of days, after which they will be deleted. Otherwise, the backups will be retained indefinitely.

Note:    The Backup Data Center and Retention Period fields are “display only,” and their values can’t be changed here.

• The Backup Data Center field displays the Data Center location you selected when you signed up with your registration.
  
  The Retention Period field displays whether a retention period has been set up. By default, we provide unlimited retention of your daily backups for as long as you maintain your account subscription. You can override this default and specify a retention period in days, months, or years by contacting CloudAlly support. Backups older than the retention period specified will be automatically deleted.

• Backup Frequency and Backup Hour
  • Click the drop-down list adjacent to the Backup Frequency field and select how often you would like the backups to occur. The available options include:
    • Daily
    • Every 3 days
    • Weekly
    • 3 times a day
  • Click the drop-down list adjacent to the Backup Hour (UTC) field and select the backup hour. Click Save.

Note:    3x daily backups might be subject to additional charges. Please contact CloudAlly support or your sales representative if you have any questions before changing the backup frequency.

Activating Your Backups

Once you have configured your backup settings, you need to Activate them, in order for them to begin backing up your data.

• Scroll down to the list of users.

• Select one or more user(s).
• Click Action > Activate. The status of your backups will now be "Scheduled." This means that they will be backed up at the time that you selected on the Configuration screen.

• Alternatively, if you prefer to perform an immediate, on-demand backup, click Action > Backup Now.

If you forget to activate any of your backups, there will be an indicator on the Homepage that reminds you:

Securing Your Backups

By default, all primary and secondary users can preview, browse, and recover any backed up data. This could be a security risk if sensitive information is contained in the backup snapshots.

Primary users can limit access to one or more sites, drives, accounts, or users so that only they will be able to see, restore and export this data.

• Primary user: From the Homepage, click the name of the service whose data you would like to restrict.
• Click one or more users.
• Click Tags, and check the Limited Access tag.

• Click Apply. You will be asked to confirm:

• The tag will now appear in the Tags column as follows.

This will prevent secondary users from browsing and recovering the data.

To remove the tag, the primary user should simply reverse the process - un-check the Limited Access tag, and re-apply.

Deleting a Backup

You can delete individual user backups or the entire backup service from your account if you do not want to use them further. The following sections guide you through the process of removing backup services and individual user backups.

Deleting a Backup Task

To remove a backup task for a service, on the Homepage, click Menu > Delete Backup adjacent to the backup task you want to remove.

 

The Confirm Delete pop-up window is displayed with a warning message.

Click Delete. The selected backup service is removed from your account.

To prevent mistaken deletions, there is a grace period of 7 days after your backup is deleted.

Deleting an Individual user

To delete an individual user:

• Click the backup task from which you want to delete the user. The backup task settings page is displayed.
• Add a check next to the user that you want to delete. Click Delete in the Actions menu.

• A pop-up window is displayed with a list of users selected for removal. Click Delete. The selected users are removed from your account.

To prevent mistaken deletions, there is a grace period of 7 days after your backup is deleted.

Usage Reports

In order to provide greater clarity to you about which users CloudAlly is backing up, you can export a CSV file that lists all of the entities that were backed up, including the status of each entity (active, inactive, or archived).

To export a usage report, click the Export button, next to Add Backup Task. The report will be sent to you via email.

Modifying the Settings of an Existing Backup

To modify an existing backup task:

• Click the Homepage option from the Navigation Panel. The Homepage screen appears.

• Click the Box icon from the list or enter a keyword in the Search field to find a specific task. The Box Backup page is displayed.
• Click Settings on the top-right section of the screen to see the backup settings.

Recovering Your Backed Up Data

Using the Recovery Menu

The Recovery Menu provides you with options at a fine granularity for selecting which user to restore or export.

To recover your backed up data:

• Click Recovery from the Navigation Panel. The Restore & Download page is displayed with all your active-backup account details.

• Click the Box backup task from which you wish to recover the data.
• The Restore or Download Box page is displayed.

This page displays all your Box domains backed up with the details such as user name, First Backup date, Last Backup date, and available Actions. Your backed-up data is ready for download, from this page.

• You can filter the list using the following options:
  • Filter by statuses such as All, Active, In Process, Not Active, Scheduled, Paused, Backed-up in another task, or Archived, from the drop-down list.
  • Or: search by part or all of the user name.
• Click the arrow icon at the end of the line of the user which you want to restore or export (download).

The Restore or download Boxpage is displayed.

• Select the radio button for your preferred restore method:
  • Via Snapshot (see Via Snapshot)
  • Via Item Search (see Via Item Search)

Restore or Download Via Snapshot

• Enter the date range that you would like to restore using the Data changed from and To fields, and press Continue.
• The list of backup snapshots within that date range is displayed. Select the snapshot you want to recover.

• Alternatively, you can click the magnifying glass in the Action column to drill down into the snapshot and view the structure of the backed up data. There you can select one or more items for recovery.
• Once you select a snapshot (if you wish to recover all the data in the backup), or one or more items (if you wish to recover only selected items), the Restore and Download buttons become available.

Restore

If you click Restore, the restore confirmation window appears, asking you about the following:

• Do you want to restore to another folder or account? If so, provide the new location information.
• Do you want to perform a non-destructive backup, where the restored files are added to a new folder? The folder name indicates that they have been restored.
• Or do you want to perform an in-place restore? There are two options:
  • Replace: The restored content will be located in the same folder as the existing content, not in a separate folder that is created when you choose non-destructive restore. Deleted items and folders will be restored from the snapshot. Existing items will be overwritten with the snapshot version.
    Use this option: to restore or repair deleted / modified items
  • Bypass: The restored content will be located in the same folder as the existing content. Deleted items and folders will be restored from the snapshot. Existing items will be skipped.
    Use this option: to restore deleted data.

The backup data that you selected will be restored to the location that you specified. When the recovery process is complete, a summary will be sent to your email.

You can also check the Jobs page to see the progress of your task. See "Tracking Recovery Tasks on the Jobs Page."

Export/Download

• If you click Download, the following confirmation window appears.

• Click the drop-down list and select one of the following storage locations:

• If you select options other than “for download,” you may be asked for additional credentials and/or access tokens for the selected storage locations.
• Click OK. The download instructions are sent to your registered email address. The download link is only valid for 72 hours.
• Or, you can check the Jobs page. (See "Tracking Recovery Tasks on the Jobs Page.") When the task is completed, the Download Results button will be active.

• Click Download Results, and a page will open, where you can access your backup file.

Restore or Download Via Item Search

• Select Via Item Search, and enter a word or phrase to search on.
• Or, click the arrow next to the search bar, and enter search criterion in any of the Advanced fields: Author, file name or date.

• Click Continue. The Restore or download page is displayed, showing the search results with details such as Type, Name and Date. The details columns are different for different types of restored items.
• Select items you would like to restore or download. When at least one item is selected, Restore and Download become available.
• Follow the instructions in the Restore or Export/Download sections to complete the recovery process.

From the Navigation pane, click Jobs.

High-Level Summary

• The top portion of the Jobs dashboard summarizes how many of your jobs are in progress, how many have successfully completed, and how many have partially succeeded or failed over the past 7 days.

To see a list of jobs that have any of these 3 statuses, click on the status, and your results will be filtered accordingly

• Status: Filter by one of the following:
  • In progress
  • Succeeded
  • Partially succeeded
  • Failed
  • Pending
  • Canceled

• Search by Task: Filter by a task, such as:
  • Box
  • Dropbox
  • Google Workspace
  • Salesforce

If you choose to filter using a particular service, then you can focus on a specific item in the search bar. You can also order by:

• Latest First
• Oldest First

Description of Each Job

• The rest of the screen provides a detailed description of each individual job that you ran.
  • Type of Job: Export, or Restore – this appears as a large title within each job description.
  • Name, Service, and Account of the job.
  • Start date, backup date, initiator, destination, total items backed up or restored, and the size of the file(s).
• Cancel enables you to stop a job that is in progress.
• Download Results enables you to download a zip file with your recovery data.
• View Log redirects you to the System Activity page, which displays your account activity with details such as Activity, Date and Time, Service, Sub-Service, Status, Task Name, and Item.

This page enables you to filter and search the list of backup tasks, export the list as a CSV file, and view more details on any backup task.

The latter can be achieved by clicking the information icon in the Activity column. The Info pop-up displays the backup execution time, the size of the stored data, and the number of entities, and the summary of the backup execution.

 

Compliance

Delete Backed Up Data: GDPR's "Right to Be Forgotten" Option

The way to delete data items - emails and files - from a CloudAlly backup is to enable the GDPR (General Data Protection Regulation) "right to be forgotten" option.

To enable the ability to delete backed up items:

• Request from CloudAlly support that they enable the GDPR delete button for you. They will ask you for the name of your account, and the service for which you would like to enable this.
• From the Homepage, click Recovery.
• Click the service that contains the item you would like to delete.

Note:    It is not possible to delete an entire folder, only one or more items.

• Click the arrow at the end of the row of the user that contains the item you would like to delete.

• Click "Via Item Search" and enter the desired search criteria. For example, if you would like to delete all emails received from a specific person, type their email address. Or you can search by keyword.

Note:    It is not possible to perform a GDPR delete using "Via Snapshot."

• Select the item(s) you would like to delete, and click Delete.

Note:    Ensure that the item you wish to remove is already removed from the source. If it is not, CloudAlly will continue backing it up, even if you deleted it using the "Delete" button.

• The system will ask you to confirm the delete request. Once you have confirmed, the item will be removed from our system within a few days.

Filtering and Viewing Drill-Down Details

This section explains the process of finding the exact backup data you are looking for using filtering.

Filtering by user

• Click the Homepage option from the Navigation Panel. The Homepage screen appears.

• Click the Box icon from the list or enter a keyword in the Search field to find a specific task. The Box Backup page is displayed.
• The Box Backup page displays all the Boxusers available for the administrator account you are using. The page displays the details such as User Name, Email, Status, Backup Size, Last Backup Date, and available Actions. It also provides the means to filter the users and control the associated backup tasks.

Filtering Using Tags

CloudAlly provides you with the means to add extra metadata to your backed up data in the form of "tags." For example, you might want to denote all users that belong to Managers, or all those that belong to the Sales Team.

You can use tags to quickly filter your list of users.

The Tags option is used to search for existing tags. By default, it is not active. To activate Tags:

• Select at least one user.
• Click Tags, and the following screen appears.

• To search your existing tags, enter a tag name in the Search tags field.

Creating a New Tag

2. Enter a new tag name and click Create.

 

To apply tags to your users:

• Select at least one user.
• Click Tag.
• Choose the desired tag for your user s.
• Click Apply.

Filtering by Tag

In the Filter by tag field, enter a tag name. The accounts, teams or sites with those tags will appear.

Actions

To perform actions on a user, select at least one of them on the list, and the Action button will be enabled. Click Action to see the following drop-down menu:

• Activate enables backup in all the selected users.
• Pause halts the backup procedures on the selected users.
• Backup now starts the backup immediately. The backup in this case starts as soon as a backup processing machine is available, which may take several minutes.
• Delete removes the backup task and backup data for the selected users.

Viewing Backup Statistics with the Drill-down Feature

Select the desired user, and click the downward-facing arrow at the end of the row. This option enables you to drill down to the backup history dashboard.

When you drill down, you can find a diagram describing past backups, and a brief summary of the backup outcomes.

The summary tiles below the chart provide at-a-glance information about the backup: for each sub-service, they display the total number of items in the backup, the date of the last backup, and the outcome.

Managing Your Account

This section guides you through the processes of managing your Account activity, account settings, password, setting up two-factor authentication, and managing users.

Viewing Account Activity

The Activity menu enables you to view your account activity, including System Activity and Security Audit. Click Activity on the navigation pane.

System Activity

Click System Activity.

The System Activity page displays your account activity, with details such as Activity, Date and Time, Service, Sub-Service, Status, Task Name, and Item.

Security Audit

The Security Audit page provides information about all the security-related actions that have happened in your account. The user activity that is displayed includes:

• Backup deleted
• User deactivated
• Settings changed
• Sign-in success or failure
• Permissions changed
• Notifications.

The page includes the date of the event, the type of activity, the service involved, the status of the activity, the account performing the activity, and the description.

The Security audit table can be exported as a CSV file by clicking Export.

Note:    Administrators can grant users permission to see the Security Audit page by clicking Settings > User Management, and checking "View Security Audit Page."

Managing Your Account Settings

The Settings page provides you with tools to control both your account and the accounts of users whose external credentials are linked to your account. The Settings section consists of the following sub-sections:

• Account
• User Management
• Security
• Notifications

You can find more details on each of the Settings pages below.

Account Settings

This page allows you to change the name of your account and the email address. You can only change the Data Center Location by contacting CloudAlly support. Finally, this page also allows you to terminate your account.

You can update the Account Name and/or Email.

Note:    If you change your email address, you will receive an email sent to your new address for confirmation. The new address will not become active until it is confirmed.

Click SAVE. The following screen will appear. If you did not receive the confirmation email, click Resend Email Confirmation

 

 

Canceling Your Subscription

To cancel your subscription:

• Check the box for "I approve the removal of my data from CloudAlly" field and click REMOVE ACCOUNT.
• The Are you sure? pop-up window is displayed with a confirmation request.
• Click YES to confirm the cancellation.

Note:    To prevent mistaken deletions, there is a grace period of 7 days after your account is terminated. After the grace period, if your account is not reactivated, all data from all your backups will be deleted.

Adding a New User

System Administrators, both those who logged in to CloudAlly with a username and password, or with Microsoft credentials, can add new users.

Click + Add new user to create a new user and start the configuration procedure for that user, or the pencil icon to edit an existing user’s settings.

• Enter the new user's email address.
• Select the Authentication Type: Azure, Email, Google+, or Okta.
• Select the permissions role for the user. Selecting the role “Administrator” enables permissions to all services and operations. Or, you can selectively choose which permissions to grant from the list of services:

To save changes, scroll to the bottom of the page and click SAVE.

You will be returned to the Settings page. To complete the process, the user must confirm their email address using the link sent via email. This is a security measure, which ensures that the user's email address is valid.

The link is valid for 24 hours. If they did not confirm within this time period, or did not receive the confirmation email, click Resend Email Confirmation.

• Update your password
• Set up two-factor authentication

You can also enforce certain security policies for your users’ accounts.

• With the Enforce Two-Factor Authentication option, you can make two-factor authentication mandatory for all the users in your account.
• By setting the Password Expiration, you can enable the password expiration option for all your users – you will be also be asked for the number of days before the users’ passwords expire.

Changing Your Password for Credential-Based Authorization

You can change your existing account password by performing the following procedure:

• From the Settings >Security page, in the Personal Password Policies panel, click Change Password.
• The Change password pop-up is displayed.

• Enter the current password in the Current Password field.
• Enter the new password in the New Password field.
• Re-enter the new password in the Confirm New Password field.
• Click SAVE. You can now use this password to access your account.

Two-Factor Authentication

Two-factor authentication provides additional security to your account and your backup data.

To enable two-factor authentication:

• Click Activate 2FA. The Two-Factor Authentication page is displayed.

• Download an Authenticator app, depending on your platform.
• Open the Authenticator app and add your account by scanning the QR code provided in the web application.
• If you cannot use a QR code, then enter the text code provided in the web application.
• A six-digit code is generated.
• Click NEXT.
• Enter the 6-digit code that the application generated.
• Click ENABLE to complete the process of activating the Two-factor authentication.

From now on, every time you sign in to your Account, you are asked to enter a 6-digit code from your authentication app, after you click SIGN IN. Click VERIFY to verify the code and access the application.

SAML

The Security Assertion Markup Language (SAML) is an open federation standard that allows an identity provider (IdP) to authenticate users and then pass an authentication token to another application known as a service provider (SP).

CloudAlly supports Okta as its SAML provider.

There are two steps to setting up Okta so that you can use it to log in to CloudAlly:

• Setting up CloudAlly in the Okta Application
• Setting up Okta in the CloudAlly application

Setting up CloudAlly in the Okta Application

• In the Okta application, click Applications > Applications > Browse App Catalog.

• In the search bar, enter CloudAlly.

• Click the arrow next to CloudAlly SAML 2.0, and Assign to Users or Assign to Groups.

• Click CloudAlly SAML 2.0, and on the next page, click the General tab.

• Scroll down until you see the App Embed Link section. Copy the URL that is displayed - you will need this to set up Okta in the CloudAlly app.

Setting Up Okta in the CloudAlly Application

• From the Homepage, click Settings in the Navigation panel.

• On the Settings page, click Security.

• Click the SAML tab.

• Paste the URL that you copied from the Okta site.

• Click Activate.
• Read the "Are you sure you want to activate SAML Authentication with Okta" message in the next window, and click Confirm.

After clicking Confirm, the Activate state changes from Email & Password: Active to SAML: Active.

IP Restrictions

Need fine-grained access control of your endpoints? You can restrict access to the Portal based on the users' IP addresses. This is especially helpful to enforce security policies and prevent unauthorized access by limiting backup/restore requests to company-approved IP addresses, such as an office IP, or a particular VPN.

Setting Up IP Restrictions

To enable IP restrictions in your account, first create the list of trusted IP addresses.

It is strongly recommended to use this feature only if you have a static IP address, to prevent users from being locked out.

• In the Settings panel, click Security, and then IP Restrictions.

• Click + Add IP Address.
• Enter one or more IP addresses:
  • Enter individual addresses separated by commas, and an optional description.
  
  • Or, enter a one or more ranges of contiguous addresses, and an optional description. Multiple ranges could be used to accommodate VPN and internal networks.
  
• Once you enter at least one address, the Trusted IP Addresses toggle will be turned on. You can always return to disable IP restrictions later on.

You can edit your list of addresses by clicking the pencil icon, or delete ones that you no longer want on your trusted list by clicking the trash icon.

Note:    If you forget to include your own IP address on the trusted list, IP restrictions cannot be enabled.

Your CloudAlly account is now protected from access by users who are not on your list.

Blocking Access

If a user tries to access your CloudAlly account from an untrusted IP address, the following "access denied" error message will appear:

Email Notifications

Whenever you enable or disable IP restrictions, or modify the addresses, CloudAlly will send you an email notification, letting you know what has changed.

Notifications Settings

This menu option enables you to manage your system notifications.

From the Navigation Panel, click Settings > Notifications.

The following screen will appear:

To set up a new recipient:

• Click + Add new recipient.
• Enter the Email of the recipient and the Display name. The Display name is used in the report email to address the recipient.
• Select the desired notification types:
  • Summary Report
  • Recovery Notification
  • Exceptions Notification
  • Auto Discovery Notification
  • Smart Alerts
• Click SAVE to create the new recipient.

Managing Subscriptions and Payments

Subscribing to CloudAlly

Once the trial period has ended, you need to subscribe to CloudAlly to access and manage your backups, otherwise your backed up data will be deleted.

To subscribe to a plan:

• Click the Subscribe link displayed in your account. Alternatively, you can click the Billing option of the Navigation Panel.

The Review Billing page is displayed with the option to select either MONTHLY or ANNUAL billing options.

Note:    You can subscribe before the end of the trial period, and the payment period will start after the trial period is over.

• Click MONTHLY or ANNUAL, depending on your preference. 

You are redirected to the Payment Details page. Fill in the billing and credit card details to finish the subscription process. Refer to Payment Details for more information.

Monthly Subscriptions

When you subscribe to a monthly plan, the credit card that you registered in the Billing > Payment Details page will be charged the amount that you owe.

CloudAlly's billing is handled by a PCI-compliant payment processor.

To finalize your subscription, enter your credit card details and general billing information, and then click Subscribe.

The initial payment will be charged at the end of your 2-week trial period.

A receipt will be emailed to you each month after you are charged.

If CloudAlly is unable to charge your credit card (e.g., because it has expired), you will be notified by email. Additionally, a message will appear in the application that you need to go to the Billing Status page so you can review your billing details, and then update your credit card information if necessary.

Note:    The billing status is usually updated within a few minutes after the payment is complete. If the status has not updated after 24 hours, please contact support@cloudally.com.

Note:    The monthly payments are processed automatically once you provide the required information in the Payment Details section, and it has been verified that your credit card is valid. To disable automatic payment processing, please contact CloudAlly support. Instead, you will start receiving monthly invoices for the payments.

Annual Subscriptions

When you subscribe to an annual plan, you will receive a confirmation message that your request has been submitted, and then CloudAlly support will send you an email, asking that you confirm your annual subscription request.

Once you have confirmed, CloudAlly will email an invoice to you, payable in 30 days by credit card, PayPal, or bank transfer.

After the initial payment, CloudAlly will send you an invoice 30 days before your payment is due, in 11 months. You will also be reminded that your annual subscription is due online:

Note:    The billing status is usually updated within a few minutes after the payment is complete. If the status has not updated after 24 hours, please contact support@cloudally.com.

Should you fail to make your annual payment, you will be reminded with a message like this:

After you finalize your subscription, the Billing > Payment Details page displays additional billing management options and provides a brief summary of the payment information for the current period and the next payment date.

Payment Details

The Payment Details page contains the information used for billing.

Monthly Subscriptions

If you have chosen a monthly payment plan, you can update your credit card and billing details here:

Add New Card

The ADD NEW CARD option enables you to define your card information for a monthly subscription payment.

To create a new payment method:

• Click ADD NEW CARD.
• Enter the card details such as Card Number, CVV, Card holder’s name, and card expiry date.
• Click ADD NEW CARD.

The new card information is saved and activated, and you can use this card.

The details section displays billing information such as Currency, Title, Name, and Billing email.

• Below, there are more fields in the Billing details section. The Company Tax ID field indicates your company tax ID. (This is mandatory for Israeli companies.)

Note:    Due to Value-added tax (VAT), Israeli companies must include their Tax ID. Therefore, the Company Tax ID field is mandatory for Israel, and if this field is not completed, our company will not be able to provide you with backup services.

 

• Update the required fields. The fields marked with the * symbol are mandatory.
• Click UPDATE BILLING DETAILS.
• The updates are saved.

You can choose whether you want to receive the Invoices or Receipts as a link or as an attachment to the email.

Note:     You can change the billing currency by contacting CloudAlly support.

Annual Subscriptions

If you have chosen an annual payment plan, you can update your billing details here. When you are done, click SAVE.

Billing Status

Annual Subscription

When you have paid your annual subscription, this page displays the next payment forecast for the upcoming payment date. The details include Service type and backup name, Quantity, Unit Price, and the Total Amount.

When your subscription amount becomes due, the Billing Status page displays the following information:

• Issue date - the date the invoice was issued
• Status - Paid, Due or Overdue
• Due Date - the date by which the invoice must be paid.
• Effective Date - the date the subscription period begins.
• Total Amount - amount owed.
• Download Invoice - Click this to download a PDF copy of your invoice.
• Email Invoice - Click this to send an invoice to your email address.
• Pay Invoice - Click this to directly pay the amount owed online.

You can click Pay Invoice, and you will be directed to the following screen, where you can pay your invoice via PayPal or by credit card:

From here, click Update credit card details and provide the new information.

History

This page displays the history of payments.

By clicking on the reference number, you can download the receipt, which provides details about the number of backed-up accounts or the amount of stored data, and the total amount paid. It also displays the payment method used.

An example of a receipt is displayed below.

Billing Notification Messages