From the Restore & Download page, click on the G Suite task you wish to access.
On the next page, click the Action button (>) to the right of the user ID that you want to access.
You can now select how you want to search your backups, by date or for specific items.
Access Via Snapshot
The date range includes all archives by default but you can limit the date range by clicking on the “From” and “To” lines to select specific search dates from pop-up calendars. Then press “Continue.
You will now see all archives matching the date range you selected. You can drill down further in a specific archive by clicking on the action button to the right of the backup, or you can download the entire backup by clicking on the box to the left of the backup(s) and then clicking either “Restore” or “Download” at the bottom of the screen.
To drill down further, click on the action button to the right of the archive and you will now see the folders contained within the backup. You can continue to drill down to the item level by clicking on the line item. You can restore or export from any level by clicking on the box(s) to the left of the item then clicking either “Restore” or “Download” at the bottom of the screen.
Access Via Item Search
Click on the service (Email, Contacts, Etc.) you want to search. Enter the specific words that you want to search for in the “Search” field, and then click “Continue.”
You can also use our advanced search parameters by clicking on the dropdown arrow on the right side of the search bar.
You can use these fields to limit the search by From, To, Subject and date range.
You will now see individual items that meet your search criteria. Click the box to the left of the item(s) and then click either “Restore” or “Download.”
Restoring G Suite Backup Data
Once you’ve selected the items, click on “Restore” at the bottom of the page. You will see a pop-up confirmation menu that displays the “Restore to” user ID. You can change this if you want to restore to a different user ID. Click “OK” to continue.
You will be returned to the top level Restore and Download screen where you will see the scheduled restore in pending status. Once the restore is active you will see a progress indicator of percentage complete as well as an option to cancel the restore by clicking on the “X” icon to the right.
Click on “Details” for a pop-up window containing the details of the restore request. You will receive an email notification when the restore is complete.
Note: CloudAlly’s restore is non-destructive and will not overwrite your existing data. Restored data will have a label containing “CloudAlly Restore” and date/time stamp of the archive.
Downloading G Suite Backup Data
When downloading an entire mailbox, you will also have the option in the pop-up to include previously deleted items in the download by clicking on the box.
Once you’ve selected the items, click on “Download” at the bottom of the page.
- The Please confirm the download request window is displayed.
Select the radio button adjacent to the required format, in which you want to download the data.
Available formats are the following:
o Email: EML or PST
o Documents: Existing format of the documento Contacts: VCF or PST
o Tasks: ICS or PST
o Calendar: ICAL or PST
- Select the check boxes adjacent to the following options as required:
o Include deleted items
o Use 20GB chunks for .PST instead of 5GB (PST only) (in case the item is Email).
- Click the drop-down list and select the storage. Available options are the following:
o For Download
o To Your Amazon S3
o To Your Azure Blob
o To Your Box.com
o To Your Dropbox
- Click the OK button.
Download in Default Format
This option will export the data in industry standard format depending on the service being restored:
- Mail format: .eml
- Calendar format: .ics
- Contacts format: .vcf
- Docs format: original format of docs
Download in PST Format
Click on the “Download as a PST file” if you want to receive the download data in Outlook compatible “.pst” format.
Once you’ve clicked the “OK” button. You will be returned to the top level Restore and Download screen where you will see the scheduled downloads in pending status. Click on the information icon on the right for a pop-up window containing the details of the download request.
You will receive an email notification containing a download link when the export is complete. You can click on the link in the email to download the zip file or you can return to the Restore and Download screen at any time and in the Restore & Download Status section you can click on the download icon to the right of the completed restore. The download link is valid for 72 hours.