In order to backup the Public Folder, the Admin account must have a mailbox license and needs to have read/write permissions for the Public Folder as follows:
- From the Exchange Admin Center click on Public Folders.
- Select the Public Folder that you want to backup and click on ‘…’ to select Root Permissions.
- Verify that the Admin account used for the CloudAlly backups has read/write access to the Public Folder.
- If not, click on the ‘+’ to add the Admin Account.
To restore a Public Folder, the restore process creates a sub-folder that will need to be added as a new Public Folder in order to access the restored data. Follow the normal Office 365 Exchange Online procedures to Create a Public Folder, using the CloudAlly restored sub-folder as the path, as well as any additional sub-folders that are included in the restore.